Refund policy

FURU Natural Refund & Returns Policy

Last updated: October 2025

We hope you love your FURU Natural products, but if something isn’t right, we’re here to help.
You have 14 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it — unused, unopened, and in its original packaging.

  • You must provide a receipt or proof of purchase.

To start a return, please contact us at info@furumarket.com.
Returns must be sent to the following address:

FURU Natural Ltd.
24 Westbourne Terrace, London, W2 3UP, United Kingdom

Please note:

  • Return shipping costs are the responsibility of the customer.

  • We do not provide return shipping labels.

  • Items sent back to us without prior approval will not be accepted.

You can always contact us with any return-related questions at info@furumarket.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect, so we can resolve the issue as quickly as possible.

Non-returnable Items

We cannot accept returns for:

  • Perishable goods, including all food items (such as freeze-dried fruit or other edible products)

  • Products that have been opened, unsealed, or partially used

  • Products that have been stored incorrectly (e.g., exposed to moisture, direct sunlight, or extreme temperatures)

  • Products or packaging that have been damaged after delivery

  • Custom or personalized products

  • Gift cards

  • Sale items

If you have questions about a specific item, please contact us before ordering.

Exchanges

The fastest way to receive a replacement is to return the original item and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must be in their original, unused condition and include proof of purchase.
Please note that return shipping costs remain the responsibility of the customer, and opened or damaged food products cannot be returned.

Refunds

We’ll notify you once we’ve received and inspected your return.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@furumarket.com.