Terms of service

FURU Natural – Terms of Service

OVERVIEW

Welcome to FURU Natural! The terms “we”, “us” and “our” refer to FURU Natural.
FURU Natural operates this online store and website (the “Services”) to offer you a convenient way to purchase our freeze-dried fruit snacks and other natural products.
Our store is powered by Shopify, which enables us to provide the Services to you.

By using our website, purchasing products, or interacting with us in any way, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms or our Privacy Policy, please do not use our Services.

1. ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region, or that you have given us permission to allow your minor dependents to use the Services.
You agree to provide accurate, complete, and current information for your account and orders.
You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

2. OUR PRODUCTS

We make every effort to display our products accurately, including colors and packaging.
However, the appearance of products may vary depending on your device screen and settings.
We reserve the right to modify or discontinue any product at any time without notice.
All products are for personal use only and not for resale or export without written consent.

3. ORDERS

All orders placed are subject to acceptance by FURU Natural.
You will receive an order confirmation email when your order is accepted.
We reserve the right to cancel or refuse any order for reasons including limited stock, pricing errors, or suspected fraud.
Please check your order carefully before checkout — once processed, cancellations may not be possible.
Returns and exchanges are handled according to our Refund Policy.

4. PRICES AND BILLING

All prices are shown in GBP (£) and include VAT unless otherwise stated.
Shipping costs are calculated at checkout based on your delivery address and selected method.
You agree to provide valid and up-to-date billing and payment details to complete your purchase.
We reserve the right to update prices or promotions at any time without notice.

5. SHIPPING AND DELIVERY

We currently ship within the United Kingdom, European Union, and selected international countries.

  • UK Orders: Delivered within 2–4 business days. Orders over £30 qualify for free shipping; otherwise, a £5.99 fee applies.

  • EU & International Orders: Standard International Shipping — £24.99 flat rate. Delivery times vary by location.

All delivery times are estimates and may vary due to courier delays or customs processing.
Once an order is handed to the courier, ownership and risk transfer to the customer.
Please refer to our Shipping Policy for detailed information.

6. INTELLECTUAL PROPERTY

All content on our website, including text, graphics, images, and logos, is owned by FURU Natural or our licensors.
You may not reproduce, distribute, or use any content without our prior written consent.
All trademarks, trade names, and logos displayed on the site are the property of their respective owners.

7. THIRD-PARTY TOOLS AND LINKS

We may offer third-party tools or links to other websites. These are provided “as is,” and we are not responsible for their content, functionality, or security.
Please review their policies before using third-party services.

8. PRIVACY POLICY

Your privacy is important to us.
All personal information collected through our store is processed according to our Privacy Policy.
Because our store is hosted by Shopify, your data may also be processed under Shopify’s Privacy Policy.

9. FEEDBACK

If you share suggestions, reviews, or feedback, you grant us permission to use them to improve our products and services.
We may display feedback publicly, but we are not required to do so.

10. ERRORS AND OMISSIONS

We do our best to ensure all information is accurate.
However, we reserve the right to correct errors, inaccuracies, or omissions and to update or cancel orders where necessary.

11. PROHIBITED USES

You agree not to use our Services for any unlawful or harmful purpose, including but not limited to fraud, data scraping, or spreading malware.
We reserve the right to terminate your access if you violate these Terms.

12. TERMINATION

We may suspend or terminate access to our Services at any time for any reason, including breach of these Terms.
You remain responsible for any outstanding payments up to the date of termination.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, FURU Natural shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.

14. GOVERNING LAW

These Terms are governed by the laws of the United Kingdom, and any disputes shall be handled in the courts of England and Wales.

15. CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

FURU Natural
📧 Email: info@furumarket.com
🏢 Business Address: 24 Westbourne Terrace, London, W2 3UP, United Kingdom
Company Registration No: 15860491